Shipping policy
At Albay West Coast Sustainable Innovations Inc. (AWCSI), we are committed to delivering your orders efficiently while ensuring sustainability in our processes.
Processing & Shipping Time
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- Once shipped, delivery times vary based on location and courier availability:
- Metro Manila: 3-7 business days
- Provincial Areas: 5-12 business days
- Remote Areas: May take longer depending on accessibility
Shipping Rates & Methods
- Shipping fees are calculated at checkout based on weight, volume, and delivery location.
- We use reliable courier partners to ensure safe and timely delivery.
- For bulk or wholesale orders, special shipping arrangements can be made. Please contact us for details.
Eco-Friendly Packaging
We strive for sustainable shipping practices by using biodegradable, recyclable, or reusable packaging whenever possible.
Order Tracking
Once shipped, you will receive a tracking number via email or SMS to monitor your order’s progress.
Damages & Issues
- We take utmost care in packing our products, but if your order arrives damaged or incorrect, please contact us within 48 hours of receipt with photos and details.
- Spillage due to overcarbonation (for fermented beverages) is a known risk during transit and is beyond our control. Customers proceeding with an order acknowledge this risk.
Returns & Exchanges
- Due to the nature of our products, we do not accept returns for opened or used items unless there is a product defect.
- For eligible concerns, please reach out to us within 7 days of receiving your order.
Shipping Delays
- AWCSI is not liable for delays caused by couriers, weather conditions, or unforeseen circumstances.
- We will assist in tracking and following up on delayed shipments as needed.
For any inquiries or special requests regarding shipping, feel free to contact us at contact.awcsinnovations@gmail.com. Thank you for supporting sustainable and innovative local products!