Shipping policy

At Albay West Coast Sustainable Innovations Inc. (AWCSI), we are committed to delivering your orders efficiently while ensuring sustainability in our processes.

Processing & Shipping Time

• Orders are processed within 1-3 business days (excluding weekends and holidays).
• Once shipped, delivery times vary based on location and courier availability:
  • Metro Manila: 3-7 business days
  • Provincial Areas: 5-12 business days
  • Remote Areas: May take longer depending on accessibility

Shipping Rates & Methods

• Shipping fees are calculated at checkout based on weight, volume, and delivery location.
• We use reliable courier partners to ensure safe and timely delivery.
• For bulk or wholesale orders, special shipping arrangements can be made. Please contact us for details.

Eco-Friendly Packaging

We strive for sustainable shipping practices by using biodegradable, recyclable, or reusable packaging whenever possible.

Order Tracking

Once shipped, you will receive a tracking number via email or SMS to monitor your order’s progress.

Damages & Issues

• We take utmost care in packing our products, but if your order arrives damaged or incorrect, please contact us within 48 hours of receipt with photos and details.
• Spillage due to overcarbonation (for fermented beverages) is a known risk during transit and is beyond our control. Customers proceeding with an order acknowledge this risk.

Returns & Exchanges

• Due to the nature of our products, we do not accept returns for opened or used items unless there is a product defect.
• For eligible concerns, please reach out to us within 7 days of receiving your order.

Shipping Delays

• AWCSI is not liable for delays caused by couriers, weather conditions, or unforeseen circumstances.
• We will assist in tracking and following up on delayed shipments as needed.

For any inquiries or special requests regarding shipping, feel free to contact us at contact.awcsinnovations@gmail.com. Thank you for supporting sustainable and innovative local products!